End User Agreement
GeoNet® is a service of GeoNet Communications Group, Inc. a Premier carrier of international telephone calls. At GeoNet we strive to provide the highest quality international and domestic calling service at attractive rates. If you would like to learn more about GeoNet please feel free to peruse our corporate web site at www.geonetusa.com. For the purposes of this document, all references to GeoNet apply to GeoNet Communications Group, Inc.
GeoNet Prepaid Calling Agreement Subject to Change at Any Time in the Sole Discretion of Service Provider
By purchasing or using the GeoNet prepaid calling service ("Service"), the user (or "You") accepts the rates, terms, and conditions ("Terms") identified on this page as such Terms are updated from time to time. You should periodically check our website for any such changes which will be posted with the new effective date.
If You are a GeoNet Business Customer, You accept the rates, terms and conditions on behalf of yourself and all users assigned to your sub-accounts and You represent that You have the authority to bind all such users to this Agreement. You also accept any and all liability associated with your sub-account user's actions, including but not limited to all payment obligations.
Customers in the U.S. and Canada can call 1-800-GEO-3602 (for UK coming soon) between 10:00 a.m. and 12:00 midnight ET seven days a week, to contact customer service, to report a problem, and to inquire about international rates, charges, access numbers, and country codes. You may also Email customer service at email@example.com .
Rates vary and are subject to change. here is why;
1) We Price Calls (rate per minute announced) our retail consumers make globally at Wholesale Price, before Governmental Fees and taxes.
However, these factors may increase the cost per minutes to any destination above the wholesale rates:-
a) Rounding:- We bill our calls per second, but round a call that is less than 1 minute (60 seconds) to the nearest 1 minute.
b) Toll Free Access Numbers:- Using Toll Free Access Numbers incurs a fee of $0.0175 per minute. This fee is added to the wholesale rate advertised. We advise that you use Local Access numbers posted on our website.
c) Governmental Fees and Taxes. Because our rates are wholesale rates, meaning very low priced, we pass USF fees and other governmental sales taxes to our consumers.
d) All the three (3) factors above may reduce the length (duration) of your call. These costs, however, amount to LESS THAN 50% (toll free charges may increase this per centage) increased billing per minute. Thus, your total cost will always be less half the base (wholesale) rate (price per minute). Unlike our competition who markup their rates 100% or more, GeoNet motto is to be a bridge connecting you and the lowly priced wholesale telephony market so that you can afford to stay connected to your loved ones and business partners in distant places across the Globe. That is mission we intend to succeed in.
2) Calls made from pay telephones and certain other public phones in the US are assessed an additional 99 cents USD per call. Please refer to our web site for pay telephone charges for calls made from outside the US.
3) Calls made in the US using the toll free access number will incur an additional charge of 1.5 cent per minute. Please refer to our web site for charges related to toll free access number calls made from outside the US. Also, hotels may apply additional charges for calls made using their phones. These charges are billed directly by the hotel and are not related to GeoNet service. Please check with your accommodations regarding these additional charges.
No representation or warranty, express or implied, is made regarding available number of minutes to a particular country or remaining number of minutes to a particular country.
Type of Payments
We provide ability to use Credit, Debit or Gift cards. Credit card fraud is a criminal offense. At GeoNet, we use automated and manual systems to confirm proper credit card authorization; including having GeoNet representatives call persons who have signed up for GeoNet. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed call records, transaction data and email addresses is collected and will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on the GeoNet web site.
Refund and Credit Policy
At GeoNet we are committed to delivering high quality service every day. However, circumstances beyond our control may result in occasional disruptions in service.
We will issue a credit or a refund only in the following circumstances:
1) If you are charged for a call that was never completed (there was no answer). Upon verification, we will credit your account the amount charged;
2) If you have a new account with less than $10 USD usage, and wish to discontinue the service. Allow for at least 90 days for the refund to process.
3) If you have unintentionally created two or more GeoNet accounts and want to close the additional account. Allow for 90 days for refund to process through our system.
4) If you were incorrectly charged for services not received or for which you did not authorize. In such cases, you must contact GeoNet within 24 hours of the attempted call or discovery of the erroneous charges in order to be eligible for any refunds. You forfeit any claim if you did not request for refund for 90 days or more after this anomaly occurred.
You may cancel your personal, administrative or sub-account if you've used no more than $10.00 USD of the first purchase and receive a full refund. You may discontinue service at any time by providing written notice (either electronic or through the postal service) to GeoNet customer service. We will then shut down access to your account. GeoNet is not obligated to refund any of the unused balance in your GeoNet account as of the date you discontinue service, so we recommend that you use up the remaining balance before terminating the account.
GeoNet will not be liable for any failure of performance due to causes beyond its control, including, but not limited to, Acts of God, fires, floods or other catastrophes, national emergencies, insurrections, riots or wars, strikes, lockouts, work stoppages or other labor difficulties, preemption of existing services in compliance with any law, order, regulation or other action of any governing authority or agency thereof.
Call times for each call are rounded up to the next whole minute and billed in full minute increments. Per call charges are rounded up to the next whole penny. Fees and governmental taxes may be included in a completed call. All calls for which we receive answer supervision shall incur a minimum one-minute charge. GEONET relies on answer supervision to determine whether and when a call has been answered. Answer supervision is a signal sent by the carrier connecting the call to indicate the start of call. Answer supervision is generally received when a call is answered; however, answer supervision may also be generated by voicemail systems, private branch exchanges, and interexchange switching equipment. Where no answer supervision is received, we will commence billing forty (40) seconds following dial time unless the caller has terminated the call. You must notify us in writing of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges.
SERVICE CHARGES, SURCHARGES AND CONNECTION FEES
GeoNet calling card has a 65¢ weekly account maintenance fee applied at the weekly anniversary of first use. A 99¢ payphone operator recovery fee applies to each phone card call made from a payphone. Surcharges may apply for calls made from a cellular phone depending upon your cellular service plan.
All Corporate names, service marks, logos, trade names, trademarks, websites and domain names of GEONET (collectively "Marks") are and shall remain the exclusive property of GEONET and nothing in this agreement shall grant you the license to use such Marks.
All Services and/or Materials found in the Website are protected by trademark, copyright, or other intellectual property laws. Any commercial use of the Services and/or Materials found on the Website is strictly prohibited, without the express, prior, written consent of GEONET. Any reproduction or redistribution of the Services and/or Materials not in accordance with the terms set forth herein is expressly prohibited by law, and may result in severe civil and criminal penalties.
USE OF SOFTWARE
You agree to use the Materials and Services for lawful purposes only. You are prohibited from posting on, or transmitting through, the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, discriminatory, or other objectionable material of any kind, including, without limitation, material that encourages unlawful conduct. If GEONET believes, in its sole discretion, that you have engaged in any of the foregoing conduct, GEONET may, (i) remove such content from the Site; (ii) terminate or suspend your account or use of the Services and Materials; and/or (iii) forward the offensive materials, your communications with GEONET, and your personally identifiable information to the proper authorities for investigation or prosecution.
WARRANTIES AND DISCLAIMERS:
HYPERLINKS OR OTHER WEB PAGES ACCESSIBLE FROM THIS SITE WILL ENABLE YOU TO LEAVE GEONET'S SITE. THE LINKED SITES ARE NOT UNDER THE CONTROL OF GEONET AND GEONET IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE, OR ANY CHANGES OR UPDATES TO SUCH SITES. GEONET IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY GEONET OF THE SITE. GEONET AND ITS AFFILIATES DO NOT CONTROL OR ENDORSE THE CONTENT OF THIRD PARTY WEBSITES. ALL SERVICES AND MATERIALS PROVIDED ON THIS SITE ARE PROVIDED "AS IS". GEONET DOES NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR ANY IMPLIED WARRANTIES OR MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE SERVICES OR MATERIALS, ANY TRANSACTION PERFORMED THROUGH THE SERVICES OR ON THE INTERNET GENERALLY, OR AS TO THE QUALITY OF THE CALL. GEONET SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. GEONET DOES NOT WARRANT THAT THE SERVICES OR MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE OR WILL OPERATE WITHOUT PACKET LOSS OR INTERRUPTION NOR DOES GEONET WARRANT ANY CONNECTION TO OR ANY TRANSMISSION OVER THE INTERNET OR THAT ANY DEFECTS IN THE SERVICES OR MATERIALS WILL BE CORRECTED. GEONET DOES NOT GUARANTEE OR WARRANT THAT THE FILES AVAILABLE FOR DOWNLOADING FROM THE SITE WILL BE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT CONTAINS CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU ARE RESPONSIBLE AND ARE URGED TO IMPLEMENT SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT, AND FOR MAINTAINING A MEANS EXTERNAL TO THE SITE FOR THE RECONSTRUCTION OF ANY LOST DATA. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SERVICES, MATERIALS AND THE INTERNET.
EMERGENCY & 911 CALLS
YOU EXPRESSLY ACKNOWLEDGE THAT EMERGENCY 9-1-1 CALLS ARE NOT INTENDED TO BE CARRIED/SUPPORTED BY THE SOFTWARE OR SERVICES AND THAT NEITHER GEONET NOR ANY OF ITS AFFILIATES, SUBSIDIARIES, PARENT COMPANIES, AGENTS, NETWORK SERVICE PROVIDERS, PARTNERS, OR EMPLOYEES ARE OR WILL BE LIABLE FOR SUCH CALLS OR YOUR FAILURE TO MAKE SUCH EMERGENCY CALLS USING THE MATERIALS OR SERVICES. If you register for one of our pay services, you agree to be responsible for payment of all applicable charges incurred as a result of your use of the GEONET pay services, including but not limited to the use or misuse by an unauthorized third party, or any error, accidental use or loss. Due to our verification process, all funds may not be available for immediate use. GEONET will not offer any refunds or reimbursements for the purchase price of a calling card debit account. Calls made from a payphone may incur a surcharge. GEONET reserves the right to terminate any dormant account that has not been used of a period of ninety (90) days or longer. Information on this Site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. GEONET may also make improvements and/or changes to the Site, Materials or Services at any time without notice.
LIMITATION OF LIABILITY
IN NO EVENT WILL GEONET BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS, DATA OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE, SERVICES OR MATERIALS, OR ANY TRANSACTIONS PROVIDED ON THE SERVICE OR DOWNLOADED OR HYPERLINKED FROM THE SITE, EVEN IF GEONET OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH, OR HYPERLINKED FROM, THE SITE.
You agree to indemnify, defend and hold GEONET, its officers, directors, employees, agents, shareholders, licensors, suppliers, business partners and any third party information providers to the Site, Services or Materials from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from your improper use of any Services or Materials, or any violation of this Agreement by you. The provisions of this paragraph are for the benefit of GEONET and its officers, directors, employees, agents, shareholders, licensors, suppliers, business partners and any third party information providers to the Site, Services or Materials. Each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.
You agree that GEONET, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Services or Materials, for any reason, or no reason at all. GEONET may also in its sole discretion and at any time discontinue providing the Materials, Services, or any parts thereof, with or without notice. You agree that any termination of your access to the Services or Materials may be effected without prior notice, and acknowledge and agree that GEONET may immediately deactivate or delete your account and/or bar any further access to the Services or Materials. Further, you agree that GEONET shall not be liable to you or any third-party for any termination of your access to the Services or Materials.
GOVERNING LAW; JURISDICTION
ACCOUNT NUMBER AND PERSONAL IDENTIFICATION NUMBER (PIN)
You are responsible for maintaining the confidentiality of your account number and/or PIN. You are responsible for all uses of your account, whether or not actually or expressly authorized by you.
PERSONAL INFORMATION AND PRIVACY
EXPORT CONTROL LAWS
The export and re-export of GEONET Materials are controlled by the export laws and regulations of the United States, as they may be amended from time to time. Accordingly, you certify that you are aware of and will comply with all applicable export rules and regulations, including the responsibility to obtain a license for the export or re-export of the Materials to any destination requiring such a license. In addition, the Materials may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, the Taliban-controlled regions of Afghanistan or to any other country to which the United States prohibits the export of goods, technology or services or to nationals of those countries, wherever located. Moreover, neither the Software nor Materials may be distributed to persons on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals maintained by the U.S. government. By downloading the Software and/or Materials you are certifying that you are not a national of one of the above-listed countries or of any other country to which the United States embargoes goods, services or technology and that you are not a person on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals.
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